MotoE - Battery Warranty & Life Cycle Info

 This high voltage warning symbol is located in various locations on the motorcycle to inform you that exposure to high voltage can cause shock, burns, and even death. The high voltage components on the motorcycle should only be serviced by specially trained technicians. High voltage cables and wiring have an orange-coloured insulation or covering. Do not probe, tamper with, cut, or modify high voltage cables or wiring.

The battery has a BMS system so all warranty claims will be analysed once the following steps are taken:

1. Lifetime Warranty has been purchased at point of sale. (Bikes are covered under consumer warranty but this is limited to initial use & consumer law requirements hence why the Lifetime Warranty is an optional extra that we strongly encourage)

2. The Battery Management software will be reviewed by our technicians to ensure the user has correctly used & maintained the battery as outlined in this article.

User Notes:

• If the power pack is fully discharged, it must be charged within 24 hours to prevent damage to the power pack.
• If you ride regularly, but your ride doesn't require most of your power pack's capacity, your power pack will benefit from not being charged to 100% unnecessarily. In hot climates, going for a few rides before recharging will prolong your power pack's life by limiting the amount of time it
  spends parked at a high state of charge.
• If you ride infrequently, once per week or less, recharging the evening prior to when you need to be at full charge is much better for your power pack than charging it right after each ride and having it sit for days between rides at a high state of charge.
• If the power pack's state of charge is below 30%, we recommend you charge the power pack to at least 60% and then disconnect the charger.

CAUTION: Never store your motorcycle at a low state of charge (below 30% SoC). Leaving the power pack at a low state of charge for a prolonged period could damage it and void your warranty.

• If you ride in hot weather (>95°F/35C)or spend a majority of your ride at freeway speeds, the power pack will benefit from not being charged “hot”. Allowing your pack a few hours to cool off prior to recharging will prolong its life. You may also benefit from off-peak electricity rates by waiting until the evening to charge.
• Once your motorcycle has been charged, we recommend that you disconnect the charger. The power pack will go into “hibernate mode" and self-discharge extremely slowly overtime. So, if you haven't ridden it for a long while and need to charge it to 100%SoC, plug it in to the charger for a few hours prior to your ride. Unplugging the charger when not needed ensures the best long-term health of your power pack.
• To ensure best performance of your motorcycle over its lifetime, please be certain that the motorcycle's firmware is up to date. If you have questions, please contact the nearest Motorcycles dealer.

ADDITIONAL INFORMATION 

Q : How long should a battery last?

A : Battery cycles 1,000 times. The normal wear and tear of the battery means the mileage will gradually shorten to 85% capacity over 500 Charges.

Servicing Battery:

Please take your bike to a motorcycle mechanic for its first "run in" service at 500km and then after this every 5,000Km. The mechanic will be asked to plug the laptop in and check all software/firmware on your MotoE system.

We are making it possible for any normal motorcycle mechanic to service the bike, Usually a "safety Check" is the best language to use as we want the mechanic to check the normal running components of the motorcycle as well as plug the laptop in to check the electric power system.