Hi there Braaap MX Superlite owner's and Welcome to the braaap family!!
Today we have Allocated the VIN Number & Engine number for your new bike, this means by now you would have either received the bike or it is on its way to you which is awesome news! We appreciate you choosing braaap and waiting for your bike. We are stoked that you are finally ready to ride! Please send us pic's once it arrives!
The support centre is your best way to get in contact with us for support or any questions, so save this link https://support.braaapmotorcycles.com/hc/en-au or give us a call Mon-Fri 0499272227.
Your PD Sheet, Running in Sheet and Service Sheet can be found on the MX Superlite article over at the braaap support centre, for direct link CLICK HERE
NEW ENGINE: You have received a brand-new motorcycle.It is very important that you “run in” the new engine. We recommend you ride at a comfortable speed and do not go revving your motorcycle excessively for the first 1 hour, change the oil, then your good to go hard for the next 4 Hours. See running in process here
FUEL: The Motorcycle will arrive with minimal fuel in the tank. We cannot transport motorcycles with a full tank of fuel. (obvious safety reasons). Use 91 Unleaded.
LIFETIME WARRANTY: (Extended warranty) If you have purchased the Lifetime Warranty (LTW) It is your responsibility to keep clear detailed records of your services.You can enter the “do it yourself on the self-service program” or you can engage a local mechanic to do the work for you, whichever way you choose you must keep records. If you ever need to make a warranty claim you will be asked to supply these records to us before we will agree to honour a warranty claim. If you don't have service records your warranty claim will be denied. If you believe you need to make a warranty claim you need to get the clearance before the work is done. We recommend you send us a request to speak to Paul or James and explain your issue to either of them and they will tell you if they believe it is possibly a claim or not. They may video call you or ask you for photos or videos. click here to lodge a request
You can Buy Lifetime Warranty off of this page, Please note this is the last chance to buy it:
SELF SERVICE PROGRAM: This is our program, that is designed to allow you or a person of your choice to maintain the services on your motorcycle for your lifetime warranty without the need to take your motorcycle to a qualified mechanic for your servicing. If you have opted into this and paid for this program you would have been sent a form to complete with every service or oil change you do. You must complete this and upload it every time you service or do your oil change.
Note: This program is not designed for you to learn how to service your motorcycle this is designed for mechanically minded motorcycle persons. If you have not received the form or have any questions, please contact email@example.com or Download here
IMPORTANT !!!! TO CLAIM FOR WARRANTY, YOU WILL NEED TO BE ABLE TO PROVIDE CLEAR, PRECISE DETAILS OF WHAT YOU DID, WHEN YOU DID IT, AND HOW YOU DID IT, DURING YOUR SERVICES. WE SUGGEST TAKING PHOTOS, VIDEOS AND RECORDED DESCRIPTIONS ETC. YOU MUST INCLUDE THE ODOMETER READING ALONG WITH THE DATE YOU TOOK THE READING.THE DAY YOU WANT TO MAKE A CLAIM YOU WILL WISH YOU DID!!!SAVE THE FORM ON YOUR PHONE AND FILL IT IN EVERYTIME.
The top tips from us (we believe you should learn and keep an eye on)
1. Chain health is vital for safety please ensure that the chain is always firm but not tight. Ensure you lubricate your chain every 500km (never put the lube on the chain near the back of the bike as that is where the brakes are located. We recommend you lube the chain where you can see it in the middle of your motorcycle.
2. Tyre Pressure is vital for safety. We recommend you check both tyres every time you ride and ensure correct pressure to suit the rider and track/terrain.
3. Bike services are vital for Safety and the longevity of your bike. First service between 4-6 hours then every 10-12 hours after that.
4. Support Page - For all your MX questions/info
We would love you to please give us a braaap Google Review and a braaap Facebook Review on both braaapFrankston and braaaponline.
For any mechanical or parts enquiries please submit a ticket or phone and leave a msg or text us on 0449901123 so we can get back to you asap Mon-Fri.
Just a suggestion: If you have a motorcycle issue please send videos and photos directly on a ticket HERE and TXT the ticket number to 0449901123 as urgent or phone us directly about it. We do NOT recommend you go to any motorcycle Facebook page or forum to get answers for mechanical issues. Unfortunately some people think they have more knowledge than they actually do and wrong information can be detrimental to the motorcycle and or to the rider.
Enjoy your ride. braaaaaaaaap !!!!!
Thank you for riding with us,
Andrea & Paul - PWS Motorcycles - Braaap Dealer